Terms of Use

1. Agreement and contracting operator

These Terms form an agreement between you and HK Pragna, a proprietorship founded and operated by Khushbu, the legal operator of HK Astro in the HK Pragna portfolio.

By starting or continuing an HK Astro conversation, buying a service or report, using service credits or passes, or selecting an acceptance control, you agree to these Terms and the Privacy Policy. If you do not agree, do not use HK Astro.

2. Eligibility: adults only

You must be at least 18 years old and legally able to enter a contract to use HK Astro. The service is not designed for children. You must not create or use an HK Astro profile on behalf of a person under 18.

3. What HK Astro may provide

Depending on availability, HK Astro may offer free or paid features such as:

• astrology conversations, birth-chart and divisional-chart interpretations;
• Dasha, timing, career, relationship and spiritual reflections;
• Milan or compatibility analysis concerning an existing, user-specified partner;
• voice messages, transcriptions and generated PDF reports;
• paid questions, service credits, passes and report purchases;
• optional daily horoscope or Dasha notifications; and
• referral or promotional features.

A feature shown in a conversation or on the website may be changed, paused or withdrawn. We will not remove a paid entitlement without respecting applicable consumer rights and the commercial terms shown when you purchased it.

4. Astrology, AI and professional-advice disclaimer

HK Astro is AI-assisted. Automated or generated content can be inaccurate, incomplete, repetitive, delayed or unsuitable for your situation. A response may not be reviewed by a human. Check important information independently and use your own judgement.

HK Astro is not medical, mental-health, legal, investment, financial, tax, relationship-counselling or emergency advice. It does not diagnose, treat or prevent illness and should not replace advice from a suitably qualified professional.

Emergency or crisis

Do not use HK Astro for an emergency or crisis. If you or another person may be in immediate danger, contact local emergency services now. For health, mental-health, abuse, financial or legal concerns, contact an appropriate qualified professional or recognised support service in your location.

5. Your responsibilities

Accurate information

You are responsible for checking the date, time and place of birth, spelling, timezone and other details you submit. Incorrect or incomplete information can materially change a chart or interpretation. Tell us promptly if a detail needs correction.

Information about a partner

You may submit another adult's personal information only when you have their permission and lawful authority to do so. Use compatibility analysis only for an existing, user-specified relationship. Do not use HK Astro to discover, identify, rank, target or broker people for dating or marriage.

You are responsible for explaining the submission to the other person where required and for helping them contact us if they want access, correction or deletion. A statement that you have permission does not remove any independent legal duty HK Astro may owe that person.

Your decisions

You decide what weight, if any, to give an HK Astro response. Do not use it as the sole basis for a significant health, safety, employment, education, lending, insurance, housing, legal, investment or relationship decision.

6. Prices, payments, taxes and service credits

The total price, currency, applicable taxes and the main description of a paid item are shown before you confirm payment. Eligible payment methods and providers can depend on your location. A payment provider's terms may apply to its payment interface, but they do not remove HK Astro's obligations as the seller of the service.

Indian payments are handled through Razorpay and eligible international payments through Stripe. The payable currency, price and applicable taxes are shown before payment. Before fulfilment begins, a customer may ask support to cancel; once a digital response or report is being prepared or has been supplied, cancellation may not be available unless the purchase terms or applicable law provide a remedy. If a paid question fails to produce or deliver a response, the payment is refunded to the original payment method. A verified duplicate charge is also refunded. Service credits are non-transferable, have no cash value and do not expire unless an expiry is clearly disclosed before purchase. Any pass, bundle or fair-use limit will be shown before purchase and will not be added retrospectively. Deleting an HK Astro profile makes unused credits or passes inaccessible; before completing deletion, HK Astro will explain that effect and allow the customer to contact support about unused value. Deletion alone does not create a cash-redemption right, but it does not remove an accrued refund or statutory consumer right. Report delivery estimates are shown before purchase or confirmed in WhatsApp; if a material delay cannot be resolved, the customer may request an appropriate refund. These terms do not limit chargeback or consumer rights available under applicable law.

Service credits, paid questions and passes

Any wallet label used by HK Astro is intended to describe credits for HK Astro services, not a bank account or general payment wallet. The commercial terms above govern use, validity, expiry, transferability, cash redemption and treatment on deletion.

We will not retrospectively shorten a paid entitlement or remove remaining value in a way that violates the terms shown at purchase or your non-waivable consumer rights.

7. Delivery, cancellation, failed payments and refunds

Delivery

Simple responses may be delivered in the WhatsApp conversation. Detailed reports can require more processing and may take longer. Delivery estimates and the process for material delay are stated in the commercial terms in section 6 and at the relevant point of purchase.

Failed or duplicate payments

If a payment fails, remains pending, is charged more than once, or a purchased item is not delivered, contact support with the transaction reference. Do not send full card, bank-account, PIN, password or one-time-password details in WhatsApp.

Cancellations, refunds and chargebacks

You may ask support to cancel before fulfilment begins. Once HK Astro has started preparing or supplying a digital response or report, cancellation may not be available unless the terms shown at purchase or applicable law provide a remedy. Section 6 explains failed-delivery, duplicate-payment, delay, credit and deletion treatment. Contact support promptly with the transaction reference so the request can be assessed against the status of the purchase.

There is no blanket waiver of remedies required by Indian consumer law or another applicable law. Depending on the facts, a duplicate or failed charge, a materially misdescribed or deficient service, or a report not delivered within the promised period may require a refund, re-performance or another appropriate remedy. An unresolved refund or chargeback may need to reach a safe final state before related financial records can be deleted.

8. WhatsApp and other third-party services

HK Astro depends on WhatsApp, cloud and communications infrastructure, payment providers and other service providers. Their outages, policy changes, message limits, payment reviews or network delays can affect availability. We do not control those platforms and cannot promise uninterrupted or error-free access.

We may take reasonable steps to restore service, redeliver a report or provide an appropriate consumer remedy where a third-party failure prevents us from supplying a paid service. Current provider categories are described in the Privacy Policy.

9. Your content and HK Astro intellectual property

Your content

You retain any rights you have in messages, voice notes, images and documents you submit. You give the operator a limited, non-exclusive licence to host, copy, transmit, transcribe and otherwise process that content only as reasonably needed to provide, support, secure and lawfully administer the service you request.

This licence does not by itself authorise unrelated advertising or third-party model training. Any materially different use needs a verified legal basis and the disclosure or consent required by law.

HK Astro materials

HK Astro's brand, software, prompts, layouts, report design and original written or visual materials are protected by applicable intellectual-property law. Subject to these Terms, you may use a report you purchase for your personal, non-commercial use. You may not resell, bulk-copy, scrape, reverse engineer, remove attribution from or commercially redistribute HK Astro materials without written permission.

10. Acceptable use

You must not use HK Astro to:

• request, facilitate or promote prenatal sex determination or sex selection;
• discriminate unlawfully, exploit, threaten, stalk, harass, shame or manipulate another person;
• make or support a high-impact decision about employment, lending, insurance, healthcare, education, housing or legal rights;
• submit a child's data or another adult's data without lawful authority;
• impersonate another person, commit fraud, evade a payment, launder money or abuse a refund or referral feature;
• upload malware, probe security, overwhelm the service, scrape at scale or interfere with WhatsApp or any provider;
• infringe privacy, confidentiality, intellectual-property or other legal rights; or
• carry out any illegal, harmful or deceptive activity.

11. Suspension and termination

We may restrict or suspend access where reasonably necessary to investigate fraud, protect a person or the service, comply with law, address a payment dispute or respond to a serious or repeated breach of these Terms. Where appropriate, we will provide notice and an opportunity to contact human support.

Ending access does not automatically erase personal data, cancel a valid grievance, remove a refund right or end duties that must continue by their nature. To request erasure, use the Data Deletion Instructions.

12. Warranties, liability and responsibility for misuse

HK Astro is provided on an “as available” basis. To the extent permitted by law, we do not promise that every interpretation will be accurate, complete, available at a particular time or suitable for a particular purpose. This does not limit any express promise made at checkout or any warranty or remedy that cannot lawfully be excluded.

To the extent permitted by law, the operator is responsible only for direct loss that was reasonably foreseeable and caused by its breach of these Terms or legal duty. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where caused by negligence and non-excludable, or any other liability or consumer right that applicable law does not allow us to exclude.

You remain responsible for loss reasonably caused by your unlawful use, deliberate security interference, infringement of another person's rights or knowing submission of data without authority. Any claim against you will be limited and applied only where legally appropriate; these Terms do not create a blanket indemnity.

13. Governing law, disputes, changes and contact

Governing law and courts

These Terms are governed by the laws of India. Before starting formal proceedings, please contact the Grievance Officer so we can try to resolve the matter promptly. Any unresolved dispute may be brought before a court, consumer commission or other forum having jurisdiction under applicable law.

Any chosen law, court or informal dispute process remains subject to mandatory consumer forums, regulatory complaint routes and other non-waivable rights available where you live.

Changes to these Terms

We may update these Terms when the service, commercial rules, providers or law changes. The page will show the last-updated date. Where required, we will communicate material changes through WhatsApp or another contact route reasonably available to us and seek fresh acceptance where the change requires it. Changes will not retrospectively remove accrued consumer rights.

Contact and human help

Use the privacy, grievance and support channel in the operator-and-contact block below, or contact HK Astro on WhatsApp:
Open HK Astro on WhatsApp ↗.

Type HUMANin WhatsApp or use Help & Feedback when available to request assistance. Read our Privacy Policy and User Data Deletion Instructions.