User Data Deletion

1. Start a deletion request in WhatsApp

1. Open WhatsApp.
2. Use the button below to open a conversation with HK Astro.
3. Send exactly: delete my data
4. HK Astro will begin its verified deletion workflow and send confirmation when the request is completed.

The button is a normal link and remains usable without JavaScript. Before sending, check that WhatsApp is using the phone number connected to your HK Astro profile.

2. How we verify the request

The command should normally be sent from the WhatsApp number associated with the HK Astro records you want deleted. This lets us match the request without asking for unnecessary identity documents.

If the request comes from another number or channel, we may ask for limited details needed to locate the profile and confirm authority. We will not ask you to send a payment PIN, password, one-time password, full card number or full bank-account credentials. If we cannot safely verify the request, we will explain what is needed or why the request cannot yet be completed.

3. Alternative email or form route

If you cannot use the associated WhatsApp number, email deleteaccount@hkpragna.com. Include the WhatsApp number connected to the HK Astro profile, a short description of the request and a safe way to contact you. Do not send unnecessary identity or financial documents unless we explain why a limited item is genuinely needed.

4. What deletion covers

Subject to successful verification and lawful exceptions, deletion is intended to cover:

• birth details and geocoded birth information, including derived latitude, longitude and timezone data;
• astrology charts, calculated placements and cached chart data;
• conversation transcripts and limited contextual memory;
• preferences, marketing consent and optional-message settings;
• scheduled horoscope, Dasha and other notifications;
• uploaded voice notes, audio, images, documents and transcriptions where retained;
• generated reports, PDFs and related storage files;
• personal identifiers in operational queues, webhook events and delivery records; and
• other personal information that HK Astro controls and is not required to be retained by law.

5. Information that may be retained

Deletion does not require us or an independent provider to erase a record that must lawfully remain. For example:

• payment, tax, accounting, refund, fraud and dispute records may be retained for the period required by law or a live claim;
• an unresolved payment, refund or chargeback may need to reach a safe final state before deletion is completed;
• a limited record of the deletion request and outcome may be kept to demonstrate that the request was handled and to prevent accidental restoration;
• security records may be retained where reasonably needed to investigate abuse or protect the service; and
• payment, WhatsApp and other providers may retain information under their own legal obligations and privacy policies.

Retained records should be minimised, access restricted and de-identified where reasonably possible. HK Astro will delete information from systems it controls and send appropriate instructions to service providers acting on its behalf. It cannot promise deletion from an independent provider's records where that provider has its own lawful reason to retain them.

6. Timing and confirmation

HK Astro aims to complete a verified deletion request within 30 days after the request is verified. This period allows HK Astro to verify the request, complete the deletion safely and account for ordinary backup cycles, subject to the lawful exceptions described in section 5 above.

After verification, HK Astro will confirm that the request has started. When it is complete, we will send confirmation through the verified channel, explain any data that had to be retained, and identify any further step that is reasonably required.

7. STOP, blocking and deletion are different

8. What happens after deletion

Deletion is permanent. It may remove access to previous conversations, reports, stored preferences, personalisation and service records. Unused paid credits or passes will be handled under the purchase terms and applicable consumer law. Deletion does not remove a valid refund, chargeback or statutory consumer claim.

You may return later and start a fresh HK Astro profile. Information retained under a legal exception will not be reused to recreate deleted personalisation unless a lawful and disclosed basis permits that use.

9. Access, correction and human help

You do not need to delete everything to correct a birth detail, request access, withdraw optional-message consent or raise a grievance. Use the contact route in section 3 or the operator-and-contact block below, or type HUMANin WhatsApp. You may also use Help & Feedback when available.

Read the Privacy Policy for more about privacy rights and the Terms of Use for rules affecting reports, payments, credits and disputes.